IT Recruiting/Recruiter/IT Sales Jobs | IntePros Consulting
SR. APPLICATION SUPPORT SPECIALIST
6/27/2020
East North Central
Maryland Heights MO
IntePros is a certified woman-owned results-oriented recruiting solutions and staffing company. We are the representative of choice for top professionals because we understand what motivates great people. We take an active role in your career and our concerns are long-term. We have an extensive support system and make the commitment to making the right match between you and a company. We are proud of our retention rate: over 90% of our consultants choose to work again with IntePros.

IntePros is founded on the core values of accountability, family, passion, trust and value. IntePros offers all consultants comprehensive medical, dental and vision programs. We also offer direct deposit and a $1,500/year education and professional certification fund.

IntePros does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, sexual orientation, disability, age, veteran or military status, retaliation, or other characteristic protected by law.

Only qualified individuals being considered will be contacted


The person in this position will report to the IT Ordering/eCommerce department’s operational support team, spending a large portion of time working directly with the enterprise operations teams on a schedule outside of standard business hours. We are an organization that prides ourselves on meeting a goal of near 0% unplanned downtime, therefore, it is critical this individual possesses a proactive, assertive personality, excellent communication skills (both verbal and written), a great eye for detail, and the ability to perform a root cause analysis in a highly complex environment.  As part of a lean operating team, resilience and adaptiveness are “must have” characteristics in this team player. 

DUTIES & RESPONSIBILITIES


As an integral part of the support team and an advocate of quality performance, some of the key responsibilities of Application Support Specialist include:
  • Quickly responds to incident alerts and support calls.  Identifies, and coordinates with, teams critical to the event’s resolution, sets up bridge calls, and escalates when necessary.
  • Proactively monitors highly available applications/systems.  Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
  • Performs key tasks to hot-fix and enhancement deployments to production and non-production environments.
  • Executes automated and manual smoke tests following maintenance and outage recovery periods.
  • Self-educates on new systems, applications, and tools, and requests guidance and training proactively, as needed, to ensure optimum job performance.
  • Assists in elevating the performance of other support team members.

PREFERRED SKILLS & EXPERIENCE


The ideal applicant will clearly possess the following experience, characteristics, and competencies:
  • 3 – 5 years experience in an application support related role.
  • 3 – 5 years experience using Akamai or Oracle ATG ( those with Akamai will be looked at first)
  • Strong communication skills with the ability to capture and articulate technical and non-technical details.
  • Expertise with deep dive problem analysis using logging, ITOA, and APM products using AppDynamics and Splunk.
  • Proficient with a wide array of data mining and messaging tools and techniques.
  • Experience using source control and deployment tools, such as Automic, Jenkins, Git, and/or Puppet is a plus.

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